Refund policy

Refunds & Returns Policy

Last updated: 14 October 2026

At Room+ we want you to be happy with your purchase. This policy explains how returns and refunds work when you buy from roomplus.co.za. It does not limit any rights you have under the Consumer Protection Act or other South African law.

Changed your mind (7-day returns)

You may return most products for a full refund of the product price if you tell us within 7 days of delivery or collection and the item reaches us within a further 7 days. The item must be:

  • unused and unopened, with all manufacturer seals, tape and stickers still intact;
  • in its original packaging, undamaged and unmarked, with all accessories, manuals and labels; and
  • accompanied by your order number.

You are responsible for the cost and risk of returning the item for change-of-mind returns, and we recommend using a tracked service. Delivery fees you paid are not refunded unless the return is because of a fault, damage or error on our side. Returned items are inspected when they arrive. If an item does not meet the conditions above, we may decline the refund and send the item back to you at your cost.

Any appliance, cookware or other product that has been opened, used, assembled or washed is not eligible for change-of-mind returns, even if it was only used once. Products that have been personalised or made to your specifications are also not eligible. Faulty items remain covered (see below).

Faulty, damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, please tell us within 7 days of delivery, ideally with photos of the item and packaging. We will, at your choice:

  • send the correct or a replacement item as soon as possible (if in stock);
  • issue a voucher for the purchase value; or
  • give you a full refund.

If an item develops a fault within 6 months of delivery, the Consumer Protection Act gives you the right to have it repaired, replaced or refunded. Many products also carry a manufacturer's warranty. Contact us and we will help you work out the quickest route. We cover the cost of returning faulty or incorrectly supplied items.

Bundle Deals

Bundle Deals (for example frying pan sets and kettle and toaster combos) are priced as a set. For a change-of-mind return, the bundle must be returned complete, with every item unused and unopened. Individual items cannot be returned separately for change of mind.

Spare parts

Please check the model number against the product description before ordering a spare part. Spare parts can be returned for change of mind only if they are unopened, unfitted and in sealed original packaging. Parts that have been opened or fitted cannot be returned for change of mind.

Gift cards, gifts and promotions

Gift cards cannot be returned or refunded for cash. If you received an item as a gift, contact us with the order number and we will assist. If your order included a free or promotional item, that item must be returned with the product or its value may be deducted from your refund.

How to return an item

  1. Contact us at info@roomplus.co.za, on WhatsApp at 081 648 2378, or through the Returns and Exchanges page, with your order number and the reason for the return.
  2. We will confirm whether the return is accepted and tell you how to send it back. You may also drop it off at our Kramerville pickup point, 12 Archimedes Street, on weekdays between 09:00 and 16:00.
  3. Pack the item securely in its original packaging. We recommend using a tracked service, as you carry the risk of the parcel until we receive it.

Refunds

Once your return is received and checked, we will refund you to the original payment method within 10 business days. You will be notified when the refund has been processed. Your bank may take additional time to show it.

Returns after 7 days

Items returned outside the 7-day window for change of mind are not eligible for a refund or credit, unless they are faulty or we agree otherwise.

Queries and complaints

We aim for complete customer satisfaction. If you are unhappy with a product or our service, please contact us and we will do our best to resolve it.

Email: info@roomplus.co.za
Telephone: 010 500 4376
WhatsApp: 081 648 2378
Address: 12 Archimedes Street, Kramerville, Sandton, Johannesburg, 2090
Customer service hours: Weekdays 09:00 – 17:00. Weekends and public holidays 10:00 – 15:00.