Terms of service

Terms of Service

Last updated: 14 October 2026

These Terms and Conditions apply to your use of the Room+ website (roomplus.co.za) and to purchases made through it. Room+ is operated by Classic Houseware (Pty) Ltd. By accessing or using the website, you confirm that you have read, understood and accepted these terms. If you do not agree, please do not use the website.

1. Licence to use the website

We grant you a limited, non-exclusive, non-transferable licence to view and use the website for your personal, non-commercial use, in line with these terms. You may download or print material for temporary personal use, such as viewing offline or keeping a record of an order. Any other use of our content requires our prior written consent.

2. Your obligations

When using the website you agree:

  • not to copy, reproduce, adapt, modify or distribute website material for commercial purposes without our written consent;
  • not to use the website in any unlawful way, or in a way that could damage, overload or interfere with it;
  • not to attempt to gain unauthorised access to the website, other users' accounts or our systems;
  • to give accurate and complete information when you place an order or contact us; and
  • to be at least 18 years old, or to have the permission of a parent or guardian, to place an order.

3. Products, pricing and availability

All prices are shown in South African Rand (ZAR) and include VAT unless stated otherwise. Delivery costs, where they apply, are shown at checkout before you pay.

We work hard to keep product descriptions, images, prices and stock levels accurate, but errors can occur. Colours may vary slightly depending on your screen. If a product is listed at an incorrect price or is out of stock, we may cancel the order and will refund anything you have paid in full. Products marked "Sold out" are shown for information and cannot be ordered until they are back in stock.

4. Orders and payment

When you place an order you are making an offer to buy. Your order is accepted when we confirm it by email or dispatch the goods. You can check out as a guest, or create an account if you prefer. Payment is made at checkout using the payment methods shown (Visa, Mastercard, Maestro, Instant EFT including PayFast, Payflex, Mobicred, Apple Pay, Google Pay, Samsung Pay, Masterpass and Zapper), and payments are processed by secure third-party providers. We may cancel or decline an order where we suspect fraud or an error.

5. Delivery, returns and refunds

Delivery is governed by our Shipping Policy, and returns and refunds by our Refunds & Returns Policy. Both form part of these terms. Risk in the goods passes to you when they are delivered to you or collected, and ownership passes when we have received full payment.

6. Your consumer rights

Nothing in these terms limits or excludes any right you have under the Consumer Protection Act, the Electronic Communications and Transactions Act or other law that cannot be limited by agreement, including your rights regarding faulty goods.

7. Warranties and liability

We try to keep the website available and accurate, but we do not guarantee that it will be uninterrupted, error-free or free of viruses or other harmful components, or that its content is always complete or up to date. We may change, add or remove website content at any time.

To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the website, or from errors or omissions in its content. Where the law does not allow us to exclude liability, our liability is limited, at our choice, to replacing, repairing or refunding the relevant goods or services.

8. Intellectual property

The website's content, including text, images, designs, logos and layout, is owned by us or licensed to us and is protected by copyright and other intellectual property laws. Brand names and logos of the products we sell belong to their respective owners. You may not copy, reproduce, distribute or use any of it without our prior written consent.

9. Reviews and submissions

If you submit a review or other content, you confirm that it is honest, based on your own experience and does not break the law or infringe anyone's rights. You give us a non-exclusive right to display it on our website and marketing. We may remove content that is abusive, misleading or unlawful.

10. Indemnity

You agree to compensate us for any loss, damage or claim that arises from your breach of these terms, to the extent the law allows.

11. Third-party websites

The website may contain links to third-party websites. We do not control them and are not responsible for their content or practices, and their own terms apply to your use of them.

12. Suspension and termination

We may suspend or end your access to the website, without notice, if you breach these terms. Termination does not affect any rights or remedies we may have.

13. Changes to these terms

We may update these terms at any time by publishing the updated version on this page. Your continued use of the website after changes are published means you accept them. Orders are governed by the terms in force when you placed them.

14. Waiver and governing law

If we do not enforce a provision of these terms, that is not a waiver of our right to do so later. These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute, subject to your rights under consumer protection law.

15. Contact us

Room+
Email: info@roomplus.co.za
Telephone: 010 500 4376
WhatsApp: 081 648 2378
Address: 12 Archimedes Street, Kramerville, Sandton, Johannesburg, 2090
Website: https://roomplus.co.za