Shipping policy

Shipping Policy

Last updated: 14 October 2026

Thank you for shopping with Room+. This policy explains how orders from roomplus.co.za are processed and delivered.

Order processing

Orders are processed during our normal business hours:

  • Monday to Friday: 08:00 – 16:30
  • Closed on Saturdays, Sundays and public holidays

Orders placed outside business hours are processed on the next working day. Once your order is dispatched, you will receive a confirmation email, with tracking details where the courier provides them.

Delivery areas

We deliver within South Africa only. We do not currently deliver internationally. Delivery times depend on your location and courier availability.

Delivery times

Estimated delivery times after dispatch are:

  • Major metropolitan areas: 1–3 business days
  • Regional and outlying areas: 2–5 business days

These are estimates. Courier delays, public holidays, severe weather or other circumstances beyond our control may affect them.

Shipping costs and free delivery

Delivery costs R110 anywhere in South Africa, and is free on orders of R600 or more.

Collection from our store

You can choose to collect your order instead of having it delivered:

Kramerville Pickup Point
12 Archimedes Street, Kramerville, Sandton, Johannesburg, 2090

Pickup orders are usually ready within 24 hours, and we will notify you when yours is ready. Pickup hours are weekdays 09:00 – 16:00. Please bring your order confirmation and ID. We are at the back of the building: if you drive into the retail centre, use the second gate that leads to the warehouse at the back. We share the warehouse with Classic Houseware, which is signed on the building.

Order tracking

Once your order ships, you can follow your delivery on our Track Your Order page or the uAfrica tracking page. If you cannot see an update, contact us and we will follow it up.

Delivery issues

If your order has not arrived within the expected time, please contact us and we will investigate with the courier. Please make sure your delivery address and contact number are correct at checkout. If a parcel is returned to us because of incorrect or incomplete delivery details, or because no one was available to receive it, additional delivery charges may apply to resend it.

Out-of-stock items

Stock levels are updated regularly, but on occasion an item may sell out while your order is being processed. If that happens, we will contact you and you can choose to wait for stock, swap for another item, or receive a full refund.

Damaged deliveries

Please check your parcel when it arrives. If an item is damaged, notify us within 7 days of delivery with photos of the item and packaging, and we will assist in line with our Refunds & Returns Policy.

Contact us

If you have questions about shipping or delivery:

Email: info@roomplus.co.za
Telephone: 010 500 4376
WhatsApp: 081 648 2378
Customer service hours: Weekdays 09:00 – 17:00. Weekends and public holidays 10:00 – 15:00.